Developed in part with a grant from
the National Science Foundation

Rebecca N.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Pets & Animals, Hobbies & Interests

Member since October 2018

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    39

Review Distribution

1 Review by Rebecca

10/24/18
Prices are good. Range of stock is good. Delivery is awful. Orders go missing, deliveries arrive late or not at all. You have to spend over £15 just to order then it's an extra £4.99 for delivery unless you spend over £29. Complete waste of time and money. There are so many other websites selling the same things or at least similar things at the same price so needless to say, I certainly won't be using them again especially as I recommended zooplus to friends and family and they've had similar experiences. Quite embarrassing.
clairel28
Claire L. – Zooplus.co.uk Rep
Hi Rebecca, we are sorry to hear of your disappointment in our company's services. We offer 2 different delivery options, we hope that you may consider trying an alternative in the future which we hope will improve your experience. We have located your account with us and our Customer Care team will be in touch soon to resolve the issue with your recent order. We are very sorry that your experience has caused you to feel this way and we fully understand your frustration's. We appreciate the time you have taken to bring this to our attention and we regret the inconvenience this has caused.
Zooplus Review team

Rebecca hasn’t received any votes.

Rebecca hasn’t received any thanks yous.

Rebecca doesn’t have any fans yet.

Rebecca isn’t following anybody yet.

Similar Reviewers on Sitejabber

demetrisb1
1/9/20

3 damaged deliveries, poor communication skills, not even able to understand the problem and...

olgae9
9/20/19

Women from customer service was very rude and sassy. Delivery service is very bad. Left mine...