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I ordered 2 pair of socks on November 30th. I haven't received them yet. After emailing them, they advised me they had been shipped on December 29th. As of today... nothing! They are slow to reply to emails and keep telling me it is coming. Won't offer refund and won't send me my order.
I ordered a wallet the beginning of December. I was told it was shipped on December 29th. I do not have it yet. I have emailed them 3 times. I am always told to keep waiting... last time they told me that they would refund and cancel my order. A refund is warranted in my opinion but a cancellation leads me to believe that it hasn't actually been shipped.
Dear Rebecca M., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? Looking forward to your kind reply.
Best regards,
Banggood Teams
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Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily