Rebecca H.

I purchased a few items from the Outnet. I generally love this online store for the amazing access to discounted designer products. I've long wanted to try their in-house brand, Iris & Inc. I bit the bullet and sadly had a bad experience! I bought a gorgeous dress which fit perfectly AND I was really happy until I wore it a second time. Just in general wear it tore along the right hand underarm. Not just the outer fabric but the lining too, and I wasn't doing anything strenuous, just in my kitchen doing normal daily cooking. I reached out to them to see if they'd send me another (the dress was on sale and SUPER cheap, so I figured that they might be happy to just replace it). I was also open to a credit or refund, even a decent partial one. They offered me 10% OFF THE SAME ITEM. So basically they expected me to repurchase the same dress but with only 10% off it... I am so sad because I want to love the brand and the company, but this has left a really sour taste. I want to go back again but I'm not sure I will feel confident in their products given this. Had they even given just a 30% credit I would have happily used it on another purchase and just tried to repair the dress (paying to have it done will be almost as expensive as the dress originally cost, it was such a good price haha!). It's not really the money, like I said, it was very cheap and I think I can repair it, but it's about trust in the brand - trusting that when you purchase from an online clothing retailer they a) provide a quality product and b) are super helpful if you have any issues.