REBECCA F.

I bought 2 movie tickets at one movie theater, friends told me the wrong one and I tried to refund the tickets to purchase for the other theater through fandango spend over 45 minutes on the chat to cancled the movie, ended up going past the start time of the movie. I finally find the number to call them directly. Then as I explained the situation to the customer service rep, she wants to send me off and say that they are not able to do anything, that I basically have to pay for 2 tickets that I will not be watching, because they are not willing to meet customer needs. I don't recommend using fandango, they will not try and meet your needs as their customer. Basically they get your money and that's it. You're better off buying tickets at the theater.