Rebecca D.

I have been trying to no avail to get Craig Brisbin to honor the 'satisfaction guarantee' on his product since July 2013. At first he responded back via email on July 11,2013 that he was out of town on family vacation and would contact me upon his return to set up appointment to review, I contacted him again on August 15,2013 upon which he replied he should be able to come the next day and would call me to let me know. He sent me a note saying he would come in the afternoon but not sure what time, he never showed up nor called. On September 25,2013 my husband tried to contact him via email and I left a phone message - no response. I have left several messages and sent emails requesting assistance and to date, Mr. Brisbin has chosen to ignore us all the way around and not honor his 100% Satisfaction Guarantee - very bad business practice. Honoring your word and returning phone calls is something highly lacked by Mako Sealants.