Rebecca C.

Purchased a Tshirt from Walmart.com that was supplied by Altatac as the 3rd party vendor. When the shirt came, the printing/picture on the shirt that should be in the middle, is completely off center, way over on the right of the shirt. I called Walmart and was told that they were not accepting returns at that time because of the pandemic and to set the shirt aside and they would return it when they began accepting returns no matter how much time had gone by. When they began accepting returns, I tried to return the shirt to Walmart, but was then told that since it was supplied by Altatac, I would have to return the shirt to them directly by mail. I called Altatac to get a return shipping label and told them the entire story and they refused to return the shirt because it had been more than 30 days. I again explained that I had been trying to return the shirt since it arrived and only hadn't because of the pandemic and incorrect information I received, but they still refused. I even spoke to a supervisor who continued to stick to the script of "I'm sorry to hear about all of that, but there's nothing I can do because it's been more than 30 days." So despite the fact that they sold me a defective item, they refused to return a $15.00 shirt.