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Rebecca C.

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1 Review by Rebecca

River Island

  • River Island

“No order received AND refund rejected!”
4/8/17

I ordered clothes on 18/02/17 online, which had an expected arrival date of of 03/03/17. Until now, 08/04/17, I still haven't received.

After multiple emails to River Island, I received no response. I had to get a friend, in the UK, to call them on my behalf. RI then emailed me a Lost Parcels Form to complete, which I did and sent back.

After following up multiple times with them again (and receiving no response) RI finally wrote back saying my refund request had been rejected with no explanation why.

Im not one to write these sorts of things but I haven't received the order AND they are refusing to refund the money.

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