Rebecca B.

STAY AWAY! Like countless others, I would prefer to give zero or negative stars. We were applying for a home with them and basically approved (and would have immediately paid the deposit to move in). We found this home on Saturday May 19 in Fort Worth. We loved the home and it seemed like an absolute PERFECT fit. We were super excited. We were legitimately ready to pay for the home right at that moment and had the means to do so. It took us two straight days to finish the online application because the website kept giving us errors. The automatic message on the phones said that they were closed and to check online for the available hours the leasing office is open. Which, by the way, is listed absolutely nowhere. The website wouldnt even let us pay for our application. Come Monday morning May 21, I was calling every half hour since 6:00 am to get ahold of someone since hours are unknown. Not until after 9:30 am did the message switch from were closed to everyones busy. I try for another THREE hours calling back and still busy. This whole time I kept trying over and over again to pay the application fee so we could get approved faster. Finally it goes through after three straight days. I eventually get a call back after 1:00 pm that day from Curtis and was told that we couldnt pay all weekend because the house was taken off the market because of too many applicants. Excuse me, then why did I just get charged $80 for it? He changed his tune and said Oh! Then your application must still be here. Weve had such a high volume of applications but none of them have been approved yet. So once your background check goes through, youll get an email letting you know what else well do. Okay, great, that means were still in the running and sounds like were first in line once we get approved! May 23 Wed. Afternoon we get called to send in some extra documents for a guarantor, and that once we do that we can move forward. Great! We practically have the house now! Then I spend two hours online trying to get it done and it never sends and gives me error codes and suddenly says the house is no longer available. I call thinking it must be another accident. I get ahold of Curtis and he tells me our app must have just got lost or something and he transfers me to someone else. (Geraldine or something?) She finally tells us that the house actually is secured by someone else who just came in TODAY and was approved and paid for it. WTH? She even tried to convince me to just move our already approved application to another house with their company. I told her thank you for explaining what happened but we will never be using your company again. Even after all this time and energy and money we spent on things that THEY couldnt get done, someone else gets ahead of us and leases the house before we can. First come first serve in application process for housing is a wise business decision, but these guys take it WAY too far. They lead us on and lead us on, telling us all these encouraging things and that just do this and we can move forward etc, and someone else snatches it first just because they could pay for it two hours before we could. When we were told we were approved and all that and just had to send in a couple extra documents. No wonder they have HUNDREDS of terrible reviews on Google, Better Business Bureau (which theyre not even a member of, so many complaints. I cant imagine the nightmare it would have been had we actually signed a lease and to deal with them as tenants. STAY AWAY!