Rebecca B.

My 10' tree began developing a lean from the first year we put it up. Balsam Hill said in December 2019 they would send a replacement tree. In October 2020 they sent an email to confirm my shipping address, I responded the next day. By Thanksgiving 2020, the warranty-replacement tree had not arrived. Their "customer service" person said my email must have fallen through the cracks. A new tree arrived December 7,2020 with a VERY wobbly stand. Balsam Hill sent a replacement stand that was covered in rust and flimsy with less cross bracing. Because the stands seemed unstable, I was hesitant to set up the warranty-replacement tree. When I finally did set up the tree, it leans worse than the original defective tree. It is now December 21,2020. I have no tree for Christmas despite spending nearly $1K. Balsam Hill is dragging their feet on honoring their warranty. I definitely got taken by this company.