Reba C.

I ordered August 5th, 2022. I paid $10 extra to get my order to me by august 16th. My order never arrived, it was sitting at "production stage 2" since the 9th. I emailed them august 16th, 17th and 18th. They finally emailed me back today, august 19th at 2:22 am (because they're really located in China, not the US). They claim my order was lost in transit, but when I went to check the status because I was curious… it said it was canceled august 19th, right after they emailed me with their lies. They refunded me the $10 I paid extra but nothing else. When I emailed them the 18th… I forgot which credit card I used and I went to check my statements to find out. Only to find out that they stole my credit card information and used it for $96 at a movie theatre 56 minutes away from where their website says their APARTMENT (not company) is located. My fraud department proved it was them. I contacted the attorney general this time and if my "remake" order doesn't show up on august 26th like they promise this time… I'll be contacting both my local PD as well as the ones in Los Angeles where they claim they're located. You get highly rude emails, they don't take responsibility for anything… they literally blame it all on the customer. They have told other people that "American's don't work on Saturday's"… tell that to the American's that DO work saturdays… why wouldn't they know that? Because they're really based in China. They bragged to me in an email about how many people they scam per day (there are 2 others and probably more that they stole credit card numbers for in the last 5 months… besides myself). I had to have my credit card turned off, dispute the charges for my order and the $96 they stole.

They blamed my "computer" for the card being stolen. However, I used my iPhone. IPhones don't get viruses or spyware. They told everybody else they stole numbers from the same excuse as well. PUBLICLY on their Google reviews. They even lie to you about how many bad reviews they have had in the last 10 years. They say 2-3… BUT you can clearly see with a reviews search of this company. That there are well over 20.