RC F.

I have placed 3 orders with Bens outlet. The first one I received. No problems.
The second one was billed but never shipped. No shipping notice came to my email yet they billed my card. They said they never billed my card. Took 7 emails to get them to refund 5 bucks and they had me send the most ridiculous thing--they wanted a copy of my credit card statement with only the item ordered... nope, circling was not good enough. I actually had to cut and paste to get them a statement with only the bens outlet charge on it. Then I got a refund.
Third order. Never came. UPS shows shipped, but UPS will only deal with the shipper. I sent an email with the info on the order and the shipping. NO RESPONSE in 10 days. I'm in the process of reversing the charge using my credit card company. I will not use Bens Outlet again... and I'm truly sad about that.