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R B.

Contributor Level

Total Points
80

1 Review by R

  • Verbling

7/23/16

I was the user who had the unreliable tutor Giulia but Verbling subsequently responded to my complaint the following week and fixed the situation properly. Giulia is no longer on Verbling and since then I have worked with two very good tutors.

I am writing this new 5 star review to balance out the 1 star review I previously wrote in despair. In fairness, after using Verbling for two months, I now would highly recommend Verbling for language tutoring.

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Marcella D. – Verbling Rep

I am so sorry that Giulia missed your lesson! When such an unfortunate event occurs, there are two ways to reach a solution: reporting an issue with your lesson and/or reaching out to Verbling Support. Reporting an issue sends a notification to your teacher, enabling them to either unschedule your lesson so you can schedule it once again, or issue you an immediate refund in Verbling credit. And, if you click on the blue question mark button in the bottom of your Verbling screen, you can contact Verbling Support for prompt assistance handling the problem. I am glad our Verbling Support team was able to resolve your particular problem by responding to your support email and issuing you a refund in Verbling credit. Please reach out to us if you need additional assistance.

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