R B.

Horrible first experience. They don't have a stock of the knit toys - Buyers have to wait 2-3 weeks for each toy to be handmade, which is ridiculous in my opinion. Posh Puppy Boutique is not an Etsy store, where you would expect items to be handmade 1 x 1... It's an online store, which should have merchandise in stock. After waiting 10 days for communication/shipping confirmation I called to cancel the order, and was informed by a very rude representative that I would only get a store credit. So basically, I'm canceling my order because I'm unhappy with the service and handling of said order and they're hijacking my money (during a pandemic when everyone is watching their expenses no less) to force me to purchase from them again. Really nice. I applaud your manners, service to customers and professionalism.