Rayven L.

I ordered 2 shirts and a notebook from Out of Print about a month ago. I did not have to pay for shipping because Out of Print offers free shipping on orders over $60 (including to Canada, which is impressive). Once PayPal converted the currency my order was somewhat higher, but I did not end up getting charged customs fees. Not only that, but my order arrived within a week of ordering- again, this is super impressive considering I ordered from Canada! All of my items arrived in good condition and were exactly as advertised on the website. I had a great experience ordering from Out of Print!

I live in Canada and have ordered from ModCloth a few times in the past (just 1 or 2 items per order) and this time thought I'd just do one big order to save on shipping costs, but I think I ended up paying more in total. When the payment actually went through on paypal I was charged $20 more than expected because of the currency exchange rate. This is not advertised blatantly at all on their website. Then I finally received the package today after 3 weeks and I have to pay another $30 in customs fees. Ridiculous. That's $50 extra. Including shipping costs $70. And to return everything I would not be refunded for the $20 and I would have to pay for return shipping, likely another $20, so it's not even worth it to return. I emailed them 8 days ago to complain and still haven't received a response.

EDIT: I just chatted with a ModCloth representative and they are willing to refund the shipping costs. I am a lot more satisfied with their customer service and I am bringing up the rating to 4 stars. It is important to be aware of shipping costs and customs costs for next time.