Ray N.

I SPENT 6 HOURS ON THE PHONE WITH A LEVEL 1 TECH ON THURSDAY MORNING LAST WEEK (17TH OF SEPTEMBER). COULDNT FIX MY PROBLEM.

I SPENT 6 HOURS ON THE PHONE ON FRIDAY MORNING LAST WEEK (18TH OF SEPTEMBER) WITH A LEVEL 2 TECH AND THEY COUDLNT IFX MY PROBLEM.

THEY TOLD ME I NEED A LEVEL 3 AND THAT IT WOULD TAKE 2-3 BUSINESS DAYS BEFORE I COULD GET A CALL BACK. I ASKED FOR A SUPERVISOR DUE TO THIS SERIOUSLY AFFECTING OUR BUSINESS/WORK.
I WAS TOLD THE CASE WAS ESCALATED AND THAT I WOULD BE CONTACTED BY THE END OF FRIDAY. I WAS NOT CONTACTED.

I THEN CALLED THIS MORNING, MONDAY THE 21ST AT 8AM AND THE VOICEMAIL SAID MICROSOFT WAS CLOSED.

I CALLED AGAIN AT 11AM AND WAS TOLD THE ESCALATION DIDNT GO THROUGH ON FRIDAY, AND THAT THEY WOULD FIX IT NOW AND GET ME A CALL BACK AT 9.30PM TONIGHT.

I AM THE OFFICE MANAGER WHO USUSALLY WORKS 9AM-5PM. FOR ME TO STAY HERE TIL 9PM-10PM FOR A CALL BACK THAT WAS SUPPOSED TO BE ESCALATED ON FRIDAY IS RIDICULOUS.