By phone on or about March 26th I requested a refund for a prepaid car rental and was told that I was eligible for a refund and that it would be applied to my credit card in 7-10 days. 20 days later and I get nothing. Not a word. Its impossible to get anybody on the phone who can or is willing to help. I guess I will have to chalk it up to a learning experience. I will no longer do any prepaid reservations and will avoid Hertz like the plaguepun intended.