Raymond G.

I was genuinely shocked and disappointed by an email response to a returns request I received.

No basic civil greeting, no formality, just a snarky attitude for the entirety of the email.

The presumptive arrogance to declare that the item I ordered was superior whilst having no information of my currently installed product.

" Whomever has provided you with that information has misinformed you." Such unadulterated, dismissive, elitist condescension.

I have over 22 years of customer service experience, and I was appalled by their response.

There were a plethora of websites selling the same products when I was browsing, but I opted for CustomPC.ie to do my part to help an Irish company struggling during this global pandemic. Make no mistake, I will not do so in the future.