raymond B.

I need to cancel my booking, which I paid extra to be able to do. Your system is routing me through a bunch of screens. It informed me that I was only getting back $420 of the $510 I paid for the ticket and wanted another $35 to cancel. Okay, I'll go along this time and never use this site again. It sent me a temporary password. I put that in. It went nowhere. No I don't know if its cancelled. If it charged my card. You can't speak to a person and the Chat was a dead end. I suppose by the time I cancel you'll say I waited too long and keep all my money. If you want to retain customers. Make it easy to use your site. Follow up... whatever! If you're going to give me my money back. If not, don't waste anymore of my time.

I used Thoughts to Paper for a non-provisional patent a few years ago and it was a great experience. They prepared the patent and it was approved by the patent office. Everything about the process was professionally executed. I will be hiring them for another patent soon.