Ordered necessary spa chemicals over a month ago, and I am still waiting for the order. After sending an email requesting a credit, they expedited only part of the order, so as to avoid issuing a credit. It is now over A MONTH and I am still waiting for this shipment. I have requested to cancel the order since I was able to acquire it from a competitors' site. Now they have suspended phone service! DO NOT ORDER FROM THIS SITE. Waiting for products will RUIN your spa! Only gave it one star so this warning would be posted. This company is a ZERO!