Rayhaan S.

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1 Review by Rayhaan


So I had called in asking if they do free diagnostic and was told that they do, so I took in my laptop which was having a charging issue. Once I got there the man seemed nice enough and he took a quick look over my laptop and said the issue was my charger and he sold me a$50 charger saying that it would fix my issue.

However again the same issue arose and I took my laptop back to the shop and complained about how his "fix" did not help me at all and im having the same issue. He then looked at my laptop for another 30 seconds like last time and stated that now the charing port was broken from the inside, but he somehow failed to see that the first time. For the record the laptop did still charge in the same way it would before buying his charger so his chrager had no impact on my machine. So obviously I wanted to return the charger but of course he has a no return policy which makes sense now. I then asked if he would just look at my laptop for real and tell me what the actual issue was as this was exam time and I desperatlely needed it to study. This is when he said that a diagnostic would cost $75 dollars, after already scamming me out of $50 for a charger that he claimed would fix my issues.

This place just wants your money and cares 0 about your problems, the second they get money out of you they will just scam you for more and more, please do not go here.

I ended up getting my laptop entirely fixed for $60 at Great Tech Geeks who actually did give a free diagnostic and even have a warranty if the product ends up failing againg, it was 30 mins further away but 100% worth the trip. Do not waste your time or money here, it is just a scam.

Tip for consumers:

Products used:
Dell Charger


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