My friend had placed an order, as it was valentine's day and she wanted to surprise her mom. When tracking the order it'd say ready for delivery and it should reach before 9 PM, however, there'd be no sign of it, not even a call. So we decided to give it a day only to see the same message on the tracking page. Mind you, it's been 3 days now. We even tried calling but no one would take our call, very poor customer service. I wouldn't recommend anyone to use this website. Let's take them down together!