Ray B.

BudgeAir is owned by Travix International in Netherlands. Travix also own Cheaptickets, Flugladen, Vayama, and Vliegwinkel. Travix is now part of Trip.com a major international travel company based in China.
Purchased 2 Flexible Premium airtickets from Melbourne to Seoul and return in February 2022 to fly in June 2022. "Flexible Tickets" so I could change dates if required. After a week of trying to get a response from the website ChatBot (which told me I couldn't change the tickets and would I like to cancel and not get a refund!} and trying their Sydney phone number (which they dont advertise) I spoke to someone at Budgetair on Tuesday the 12th of April to change departure date. Was told extra fare cost was $1050 which I agreed to. He sent me an email asking for immediate payment so he could do the change and hold that price. I did Credit Card payment on the 12th. The website now now showed my new departure date and the old departure date, the only problem was that both dates etickets only showed my old departure date. Since then I have been intouch with them via email and the chatbot on their website and have been told that they have escalated my problem to their booking team and it will be fixed within 12 hours.
The phone number I originally contacted them on on the Tuesday on Wednesday had a recording that they were not taking phone calls anymore. Now it just doesn't respond. So I cannot get someone to change my etickers or contact me

I paid Budgetair an extra AUD$1050- to change my departure date as I was told by customer service person that the tickets had been changed.
So now no change to my tickets, still showing the old dates. Chat Bot on their website tells me to wait 12 hours and my new ticket will be emailed, still waiting after 2 weeks.
Emails to *******@budgetair.com.au also tell me that they have upgraded my problem to their booking team and to wait 12 hours for changes to go through. Still no change after 2 weeks
Both their ChatBot and email service appears to be farmed out to a third party called FRESHWORKS,
So you are not talking to a Budgetair person at all.
Their 2 Sydney phone numbers *******138 and *******370 2 weeks ago I was able to actually speak to someone in Mumbai who did the change for me. Then only a recorded message on the phone numbers saying due to COVID they were not able to take phone call and to go to the Chat Bot. NOW both numbers just click off and dont even ring.
So really they have stolen $1050 of my money by saying they would provide a service and then not providing it.
THEY ARE CROOKS SPREAD THE WORD SAVE SOMEONE ELSE FROM LOSING MONEY
In the end my bank got my $1050 back from their bank. But I will still have to buy 2 new outbound tickets to Seoul which will cost me about $2200. Please spread the word about this company.

Dont buy from Sail Huang Fashion Ms. I ordered a fur collar jacket from Fashion Ms. Or Sail Huang company. The jacket arrived. It was not like the photo. The fur collar was much smaller and thinner, the lining was black not yellow as in the photo and there were 4 buttons missing from the collar. I received a partial refund of USD$25 for these problems and closed the dispute. (I should have sent the jacket back but it was for a birthday gift for my daughter and I didn't have time to order anothe one) Now after wearing it for 3 or 4 times the seam on the sleeve has split. The seller is not interested in doing anything and Aliexpress wont help either. Beware the photos of the products look fantastic but the item you get is something else. And you have no recourse if the items are faulty after 3 weeks. What a ripoff. Dont risk it. Not worth it.