Ravleen S.

I signed up to the VIP programme 4 years ago and i was very good at 'SKIPPING THE MONTH' so I wouldn't have to pay £35 to the company if I didn't have something specific i wanted to purchase. However, a few times I did forget to 'SKIP THE MONTH' and my Bank account was debited £35 each time and my VIP program on this site was credited with 'shopping credits' - one credit = £35. It has been over a year since I shopped from this site, so I decided to cancel the scheme. Here's what I have learned that you should ALL be aware of:
1. None of the items being sold on this website are actually worth the price tag - not on the VIP scheme or otherwise. The quality is A OK but you can get far more for your ££ if you shop elsewhere. And i'm talking ANYWHERE else.
2. When there is a sale on the website - guess what - you CAN'T use your shopping credits to pay for the sale prices - oh NO, you can get sale prices if you spend more money with them! (INSANE!) So, example scenario: you forget to skip the month, they take £35 from you and they say 'you can use this as a shopping credit' but then if there is a sale - a pair of shoes for £20 - but if you decide to use your credit (ie. YOUR £35 they already took from your account) you MUST PAY FULL PRICE £49 - stupid or WHAT? I mean they have your money and THEY ARE DICTATING HOW YOU CAN SPEND IT? Ridiculous! SCAM!
Upon cancelling the VIP scheme with them i had in my account 4 credits - i. E. £140. I had been browsing for ages and nothing was appealing to me on this website - it had been over a year since I had purchased anything at all and to be honest I just wanted to be done with the whole bother of having to constantly remind myself to 'skip the month' on a website which had NOTHING appealing to me - with terrible consequences if I ever forgot to skip the month (ie. Loosing £35 of my money and gaining a vip credit). So i called them up and said i want to end the VIP programme and i had been with them for so long and I just wanted my money back as they haven't got anything that interests me on this website. The lady on the other side of the phone proceeded to say she is only authorized to refund me one credit (i. E. £35) but I can still use the remaining 3 credits (£105 of my money) to shop any time as they are unlimited and will never expire - but I will no longer be on a the VIP programme. This is what she failed to mention: when you are not on the VIP programme on this site you are not entitled to free shipping and guess what else? For something that they would normally sell on the website for say £29 they would be selling for £59 because you are no longer a VIP! I thought they were over priced ANYWAY and now they are selling merchandise (which isn't appealing to me) so heavily overpriced! So I called up again and said that this is insane - they have 3 of my credits still and now they expect me to pay even more for goods i thought were overpriced anyway - and isn't this illegal? How can you suddenly charge 200% more for a product you were already selling at ridiculous prices?
I kicked up a massive fuss and absolutely was not accepting this ridiculous turn of events and they hung up on me 4 times (or i miraculously got disconnected!) I called back 4/5 times and eventually was told that i will be getting a full refund.
Please please please be aware this is a scam and I wouldn't recommend this website or it's goods.
If by chance you do like something it's always out of stock and if you write up to them and say you would like that style back - they do not respond until months later saying it will never come back sorry!
ALSO! Last and not least - the way the lure you in is by advertising a £20 pair of really pretty ankle boots and say that if you are on the VIP scheme you can get them for £9 - guess what - when you sign up those boots aren't even on the site and if they are they are selling them for £35 down from £58 - advertising that it's a special for VIP members only. Its all a waste of time and money and I would advise against it - avoid avoid avoid this website - it's a scam!