Ravi S.

Hi,

I'd never heard of luckyvitamin.com before. I stumbled on their site when I was looking for Bulletproof Brain Octane. The prices were attractive with discounts, so I ordered and paid by a pre-paid forex debit card. My card was immediately charged.
Then I received an email that my order was placed on hold. Minutes later I received an email that my order was confirmed. The next morning I received an email from their fraud prevention staff that my order was placed an hold & I should send them via email the 'transaction/approval code' for this specific transaction on my card. I was aghast as sensitive information is never exchanged via email. So I refused and asked for them to cancel my order.
Then I repurchased the same items, this time using a credit card. The order was again put on hold. Since I'd made a mistake keying in the cardholder's name, I thought it was a genuine mistake & placed the order for a third time with the same credit card. By then my card provider notified me that my card had been charged twice.
I received emails from their fraud prevention staff again asking me for the transaction code on my credit card via email.
I emailed the support staff (a total of 7 emails) for a cancellation. No response.
I did a 'live chat' with a support staff who was helpful & she asked me to email them to release my order. So far no response from them via email.
In addition to all the stress, I needed my shipment within a certain date as I had to send it to someone who was flying out of the country. Well, that clearly is not happening.

I'm not going to recommend this site to anyone I know. Please do your research, and if you must use them, please start out with small orders. (I spent $250 in 3 transactions, none of which have been reversed yet.)

I placed the same orders later on amazon and it will be reaching destination tonight, within 4 days and zero hassles.