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I purchased a card and utilized a promo code. The promo code successfully applied, with the discount showing the order summary before checking out and was reflected in the final price. However, after checkout, I was incorrectly charged for the full price of the card (without the promo code). I felt deceived, so I spoke with customer service over live chat. Piper was easily the worst customer representative I have had, as she neglected my issue and simply cited policy. Apparently my order somehow did not qualify for the promo code, but this was never stated to me, neither before or after checkout. I only knew because the price I was charged was incorrect. I tried explaining how I checked out with one price displayed, only to be charged a different price, but Piper did not care and did not mind losing my business or the fact that the seller would be out both their money and their card if I was forced to issue a chargeback to get my refund. I offered multiple suggestions, whether it was a full refund, me paying the original price with a partial refund, or receiving credit for a future order
Raul L.'s review of Raise earned 4 Very Helpful votes
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Hi there, we’d like to apologize for any troubles you’ve encountered when contacting our Member Services team. As with every interaction, we will be sure to review this for coaching opportunities to improve the member experience. In regards to the promotional code not applying, we’d be more than happy to further explain the error that occurred when the order was processed. This promo code was intended for first-time users only and was subject to one redemption per household as well. Per our terms, we do permit only one Raise account per member. Our system detected multiple accounts under the same information while processing, and therefore, made this promo code invalid. Due to the multi accounts present as well as the multiple promo codes used, this order was not eligible as a first time purchase. We will be sending this directly to the appropriate parties for further review. We will continue improving the checkout experience and provide our members with the proper communication so this experience does not happen again. If you have any further questions or concerns, we’re always happy to help.