I received the product on 25 may 2017 and it was damaged... I raised the claim on same day. And it has been 1 month I call them twice day... Everyday I hear same thing that I would receive a call from claim department... On 25 June 2017 eBay people just messaged me that my claim has been rejected... These people are totally in favor of seller... I just lost my 20k of my mobile phone... It is advisable not to buy any products from eBay because of its very bad customer service and also because they send damaged product.