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I liked a luxury bag as my birthday present and purchased it right away. As a first time buyer from Tradesy I expected an excellent fast shipping but no! The seller, who is a first time seller here waited forever like 9 days for the Tradesy kit to arrive! It was the day before my birthday when I finally asked her to ship it over night! She did but it arrived 2 days later. The item is fine. But the seller did not send the authentication cards! I am disappointed. This site has limited communications and low transparency. I had no idea from where this item is going to be shipped.
Nothing just sent a regular shipping label did not even had an express option.
Googled it as it was what I wanted.
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Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We know USPS has been experiencing some delays due to limited staff because of COVID, so on behalf of the United States Postal Service, and Tradesy, I am so sorry that the shipping experience was not as efficient this time around. That being said, we have switched our main courier from USPS over to Fed-Ex. Please give us a call at (844) 988-7233, our phone lines are open Mon-Fri between 7 AM PST and 3 PM PST, we would be happy to inquire with your seller to see if they have the authentication cards as we would love to help get those over to you.
We are also available by email 7 days a week, for any further assistance you can also always email us at Team@tradesy.com and one of our Member Care representatives would be more than happy to assist you. We pride ourselves on open lines of communication and clear company policies when it comes to the buying and selling process on our peer-to-peer marketplace platform, I am so incredibly sorry if you feel as though this has not been accurately represented.
Should you ever have any doubts we welcome a phone call or email to further discuss.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!