Raphi S.

Guest

Written on: 08/12/2011
Review of Essence - www.essence-store.com

"Beware COUNTERFEITS!"

I ordered this perfume for my mom. It arrived 3 weeks late and was a ridiculously obvious counterfeit, honestly anybody could have noticed it was a fake. I took photos alongside a genuine bottle and sent them to their customer service explaining how shocked I was and the lady was so rude! She didn't seem to care at all and just said they'll reimburse me, I sent the product back with the post receipt in the box and never got reimbursed. They say I should have sent the post office receipt by email not in the package hence why they are not reimbursing me. I have promised to make their life hell and post testimonials against them everywhere I can and report them to every trade authority, and trust me I will!