ranp7

Ran P.

New York, United States

Contributor Level

Total Points
80

1 Review by Ran

5/6/22

AVOID - This company will simple cause your business a huge financial damage and time waste. Worst costumer experience of any service I had paid for - After "finding" a suitable delivery time frame and price, their agents would hold you enough to tell you they're now offering a new time frame and a higher price. At this point I should have probably tried a different service, but I was both in a hurry to deliver my goods and lazy. We decided on a pick up time, but than they let me know, way too late for change, that the packing isn't suitable. We reschedule with one of their agents on the phone, just for me to discover by emailing another agent that no delivery had been scheduled yet and that because of his smartass attitude of not really helping with their short, uninformative and cynical answers that may take a day each, the delivery would be delayed again. At this stage I asked to cancel the service, but the agent now told me they would charge me 20% for agreeing for a delivery that never took place to that point! Now I had to agree to reschedule a new pick, about a week ahead. The drop date was also delayed by about a week(!) with no one to let us know and with their agents just telling me they have nothing to do and can only send the pick up delivery a message. AVOID

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