Ranjit B.

Beware of eDreams false advertising. I took out the Premium Support Service for extra £16-17 per passenger. This includes a free and exclusive telephone number and email address dedicated to premium clients. However, I did not receive any details of this and when I contacted eDreams for the details they gave me a telephone number that belongs to Opodo and my inquiry was transferred to the main eDreams contact number and placed in the normal queue. I was also told by eDreams that the Premium email address DOES NOT EXIST.

One of the main reasons for taking up this service was so I can contact them via email so whats the point of this if it does not exist. I have since had many problems with eDreams and have had to cancel my flights with them. Do not trust them whatsoever. Still waiting for my refund, nearly 2 weeks now.