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1 Review by Ranjan

MetroMile

MetroMile

5/31/19

Why is to so hard to speak to customer service to cancel the policy. Tried a couple of times and put on hold more than 15 minutes failing to speak to customer service I later hangup.
Later sent a message on 5/24 to cancel the policy on 5/28 but got a response on 5/30 that can't cancel via email and asking again to go back to the Web site or call to cancel. Web site does not provide proper direction to cancel the policy. When I finally able to locate the cancel the policy on web site, cancellation effective date has passed asking me to select a future date which they are going to charge to my credit card.

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