My experience as a premier host with VRBO has has really gone South. No customer support of any value. Before VRBO, HOME AWAY was run much better. Now VRBO, with it's off shore help doesn't know the meaning of customer support. When asking for a supervisor, the answer will be they are not available- yea right! They don't exist! In my case, I have a home in Florida. I was informed by an agent from Australia? That she was sorry we had problems with our home there? I don't have a home in Australia! VRBO doesn't have a clue!
Beware of these clowns!