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Randy S.

Level 2 Contributor

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6 Reviews by Randy


I have been trying to book flights using my 90,000 Frontier miles for 3 years now. They force you to wait for 6 up to 16 hours in Denver before connecting to a second flight from PDX. Their miles expire in 6 months, which is ridiculous. Even if you spend miles, it doesn't count against the 6 months; you have to EARN miles. This is the dumbest FF program I have ever seen. In addition, they mostly charge 20,000 miles each way, so it's a lousy bargain as well. These idiots have managed to be worse than Spirit Air, which is competing for the worst of the worst, they just can't match Frontier for STUPID.


I am a million miler on American, and I can't say enough about their customer service. They are so far ahead of Delta and United (both of which I despise!) that there is no contest when it comes to who is the best airline. I have had many, many instances where AA went above and beyond in helping me with problems, and if they make a mistake, they actually try to do the right thing and fix it! Wow, what a concept! I will never fly Delta or United if I can possibly help it. Thanks American, you folks rock!


I have been using ITA for several years now, and I am really impressed by the accuracy, speed, and comprehensive information provided about flights, particularly international. I consult ITA first before I go anywhere else to book flights.


They tell the truth, they are accurate in their reviews, and I trust them. I like the style and substance of the information provided. Nuff said...


I have rented cars from Europcar three times over the past year, once with rentalcars.com and twice with AutoEurope.com. Three times I have been the victim of fraudulent charges. First at Mexico City airport; I was forced to pay $900 for insurance when I had already paid $318 to rentalcars.com for insurance! They refused to rent the car unless I paid them this exhorbitant "insurance" coverage. I fought with rentalcars.com and they agreed to pay $300 in addition to refunding the $318 I paid them 6 months prior. Then at Tenerife South airport in the Canary Islands, I declined insurance, as I already had coverage from my Citibank credit card. I told the agent multiple times that I decllined all coverage. The rental agreement was in Spanish, so I did not understand the language. They charged me nearly 300 Euros anyway! Auto Europe did not come to my aid, so I am no longer using their services as an intermediary. I advise you to use US car rental companies in foreign countries if possible, and to avoid Europcar; I believe that they have a deliberate policy of deceit, knowing that most of time people will just pay rather than fighting the overcharges. Oh, and they also tried to bill me for scratches so small that they did not show up on the photos they sent me. Disgusting...


We rented a car in at Mexico City Airport for 4 weeks in December 2017. We paid $317 US for rentalcars.com insurance (months in advance as required). When we arrived at Europcar at the airport we were told by the agent (none of them spoke any English at ALL!) that they would not honor rentalcars.com insurance and they would not rent us a car unless we paid them $908 US for their insurance! There were 3 other renters in line who booked through rentalcars.com and each one of them were screwed too. This tells me that rentalcars.com and Europcar both knew in advance that their insurance would not be honored, and that the HUGE cost to use Europcar's insurance would be required. I tried to call Europcar and was put on hold for 45 minutes, so we had no choice but to pay their rip off price for insurance. I have seen crooks before in my life, but these guys are above and beyond anything I have experienced. IF YOU BOOK WITH THESE CRIMINALS, YOU WILL BE SCREWED. COUNT ON IT.

Randy Has Earned 20 Votes

Randy S.'s review of American Airlines Group earned 13 Very Helpful votes

Randy S.'s review of Frontiersairlines earned a Very Helpful vote

Randy S.'s review of Europcar earned 2 Very Helpful votes

Randy S.'s review of Rentalcars.com earned 4 Very Helpful votes

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