Randy S.

In February we order a sectional sofa with a delivery date of 12 weeks for April 2016. After 6 weeks we got a notification that the delivery was changed to May 2016. Then a week later it was changed again to June 2016. In May to our surprise we got another notification that the estimated delivery was the last two weeks in May. The tracking data was completely inaccurate. We called and were told that one piece not completed yet. When we expresses out disappointment, the customer service reps only response was, "You haven't paid for it yet". This was completely inappropriate. We entered into a contractural agreement with Pottery Barn and they have failed to follow through responsibility. I'm sure the fine print states they cannot be held to a delivery date. However, I get at least 7 emails a week from Pottery Barn for sales on items with 12 weeks delivery knowing perfectly well that they have no intention of delivering on time. I'm tired of hearing the excuse that it's the COVID-19 Pandemic. Too bad, determine the schedule of your products you should be out of business. Then again it's the customer's that control that, which is why I'm writing this review.

If I cancelled and went with someone else, I would be in the same situation. With my luck, the sectional will shipped, my credit card will be charged, it will arrive, with major problems and then I'll have to deal with that.

Pottery Barn, WAKE UP, and be responsible to your customers. If it's going to take 6 months say 6 months, if it's 9 months, say 9 months. Don't lead us on.