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Randy S.

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Experience: Jobs

Member since September 2020

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1 Review by Randy

9/27/20
This has been a mind numbing process. First off, note that communication for the most part is done through non-reply tickets and they steer you to their site with passwords and "form" communication. In roughly 36 hours after paying (still can't find the itemized receipt) I received 7-8 emails about their up selling services and marketing referrals. Go to their page to communicate with your resume writer and it is the same thing. Up selling and icons for referrals and gratuities.

When you select your initial service(s) and proceed to checkout you have a surprise: additional costs for how many years you have worked. I had to pay $34.00 extra for my extended work history. Okay, I get that requires more time but be up front about it. Instead you spend 10 minutes on answering questions and then they add this. And again they constantly try to up sell. I hate the junk mail and also wading through the junk to get what I paid for on their site.
So I ordered a cover letter ($69.00) and resume ($153.00) and for some reason they added the $89.00 for linkedin (it took a phone call, chat session and email to get this removed.)
When I received my resume the cover letter was page 3 of the resume. Most job applications require these to be submitted separately. No, problem I have MS Word and can separate them but when I did it screwed up the formatting and color scheme. I requested two separate docs. From my writer and then all heck broke lose. I spent half a day and several emails/agruments trying to get two separate docs. I was first told how to copy/paste (I had already did the exact same thing). Then I was referred to the help archives. Then I informed them that I paid for two docs and just to send them separately. I received one doc. (the cover letter). What a nightmare of customer service with this company. Yes, I made my own revisions and chalked this up as another internet company that's just trying to make as much money as possible and customer service is an after thought. Save yourself a headache and look elsewhere for resume services.
andrewg407
Dave B. – Resume Writing Group Rep
After reading this review, we are disappointed to see these comments given our team’s exemplary efforts to provide this client with a great resume and service.

At Resume Writing Group, we are committed to ensuring every customer receives top-notch service. This commitment to service is what enabled us to complete the client’s resume and cover letter within one business day. He contacted us via our live chat service – which requires no password or login and can be accessed by any device – to ask for his LinkedIn profile to be refunded because he mistakenly selected it while placing his order. We responded to his request within five minutes and informed him that the profile writing service would be refunded.

After receiving the resume, the client stated “Thanks for your efforts. The resume looks and reads great.” The client then asked the writer how he could separate the resume document from the cover letter document himself. To ensure the client received a prompt answer, the writer went above and beyond, responding promptly during a Sunday with instructions for separating the documents.

The client was unable to separate the documents himself and immediately demanded that we separate the documents for him or refund his entire purchase. We are of course happy to assist clients with downloading, separating, and opening their resumes, which are provided in simple MS Word format. Our writer immediately separated the two documents for the client.

Upon learning the client was upset, I personally reached out to him to see what we could do to make this a satisfactory service. Regardless of our repeated attempts to help him, the client refused to acknowledge our efforts to improve the service.

Our team of expert writers remain committed to providing exceptional service, the best resumes in the industry, and continued success in helping our clients jumpstart their careers.

Regards,
Dave Bramlett

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