This has been a mind numbing process. First off, note that communication for the most part is done through non-reply tickets and they steer you to their site with passwords and "form" communication. In roughly 36 hours after paying (still can't find the itemized receipt) I received 7-8 emails about their up selling services and marketing referrals. Go to their page to communicate with your resume writer and it is the same thing. Up selling and icons for referrals and gratuities.
When you select your initial service(s) and proceed to checkout you have a surprise: additional costs for how many years you have worked. I had to pay $34.00 extra for my extended work history. Okay, I get that requires more time but be up front about it. Instead you spend 10 minutes on answering questions and then they add this. And again they constantly try to up sell. I hate the junk mail and also wading through the junk to get what I paid for on their site.
So I ordered a cover letter ($69.00) and resume ($153.00) and for some reason they added the $89.00 for linkedin (it took a phone call, chat session and email to get this removed.)
When I received my resume the cover letter was page 3 of the resume. Most job applications require these to be submitted separately. No, problem I have MS Word and can separate them but when I did it screwed up the formatting and color scheme. I requested two separate docs. From my writer and then all heck broke lose. I spent half a day and several emails/agruments trying to get two separate docs. I was first told how to copy/paste (I had already did the exact same thing). Then I was referred to the help archives. Then I informed them that I paid for two docs and just to send them separately. I received one doc. (the cover letter). What a nightmare of customer service with this company. Yes, I made my own revisions and chalked this up as another internet company that's just trying to make as much money as possible and customer service is an after thought. Save yourself a headache and look elsewhere for resume services.