I also had the same problem. When I signed up they promised not to charge me for the 5-day free trial but I noticed they charged me $1. The disclaimer said that if you called and cancelled by phone that you would not be charged. So I called in and cancelled by phone. Didn't work either, still tried to charge me $1. I also received this alert right after I signed up and tried to cancel my account, "We have detected some of your personal information on black market websites. This could mean someone is trying to sell or buy elements of your identity." I immediately cancelled my credit card. This is a crapy, identity thief, fake, website. NEVER, NEVER, use this site!