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randy l.

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Experience: Home & Garden

Member since July 2020

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1 Review by randy

Our 2 year old washing machine covered under the 5 year maintenance plan has died.The service tech came out and said the control panel had failed and he was ordering a replacement. After a week of not hearing anything I called and was on queue for 1 hour and 15 minutes. When the rep answered and I had to gothru the whole scenario, He said he could see the ticket and the parts shout be there in 2 days. Three days went by, called back was in queue this time for 1hour and 5 minutes. The lady that answered said she could see the ticket and was escalating the issue and someone would call me within 48 hours if the part hadn't been located. 3 days went by and I called for the 3rd time checking, Was told this time a totally different story and would have to wait for 21 days before the could do anything. Ask to speak to a supervisor, Was told I was they were busy and weren't available, I ask for one of them to call me back. Was told I wasn't allowed to speak to a supervisor.The store where we bought the washer said they was having the same issue's. Sear's has forgot the meaning of customer service, Not sure why every time you call get a different answer. There customer service is just a call center that dodges taking ownership of the issues, They just make up something to get you off the phone.

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