Randy L.

So first off, I have been buying from this store for almost 40 years, so my dissapointment is deep. I received a sweater from my mom as a gift, I'm a tall size and the herd of ll bean tall sized sweaters i have owned over time all worked great, but this one, marked tall, is not. Ok, so I have to return it. Read the fine print... says I have to pay return shipping... no disclaimer that if it's their fault, missized, damaged, etc. on paying that fee. Ok, that's crappy policy but they say you can forgo paying for their mistake if you take it into a store, which i have kinda nearby. So upon trying my return at the store, I'm told that you have to have the cc the purchase was made on in hand else they will only issue store credit... for an item mismarked by them. So problem with that is mom isn't with me. She is in a bloody nursing home and I'm not about to wheelchair her down to the mall to present her credit card. Just asking them to credit it back to her card, that's the card they were happy to take payment on initially over the phone for God's sake. So run my dissatisfaction by the store manager and she basically tells me even if they sent the wrong color it's my responsibility to pay return shipping... or maybe I can call customer service and complain. Ok, this isn't a Walmart good, it's full fare. A 90 dollar sweater. And I am done. My loyalty went back to the indestructible backpack I got in the late 70s as a kid, but that's over. Good luck and read the fine print before you pay.