We had discussed our project with Pushpal and Shovan, providing a significant level of details that included written documentation, screen shots, mock ups, and database schemas. They assured us that they could perform the work within the deadline we had.
After beginning the project we quickly found that Purba Ghosh, the project manager assigned to us, had no clue what she was doing. Though she had been directly provided the same documents that Shovan and Pushpal had received, she continued to ask questions that demonstrated she had no awareness or undersntading of the goals of the project and the specific needs within it.
I raised my concerns of Purba's incompetence and was asked to give her a second chance. This was my second mistake.
As we were within 4 weeks of the deadline, Purba asked for another payment. She gave all implications that the project was on track and would be delivered on time. Third mistake, I paid.
Three days prior to the deadline, the mobile app team requested UDID's of their devices to be added to my Apple account for testing. VERY late in the game, they had obviously not been testing on real devices up to this point. Also, the web team still did not have a functioning web platform to review the project's status on. Accessing the link they provided for the web portion of our project was immediately met with an error message.
As we approached the deadline, Purba made NO MENTION what so ever that they would not be ready. The links she provided for me to review progress did not work and was yet another demonstration of how incredibly unengaged and disconnected she was.
The day of the deadline, several items were not included in the what they delivered, and of what they did provide, is was so massively riddled with errors and bugs, that is was completely unusable.
Shovan, Pushpal and the "CEO" Mukul Gupta never returned any of my phone calls about their epic failure. It took several emails to finally get a call with Anindya Mukherjee. He assured me that they would review things and get a game plan together.
The game plan was for them to scale back the scope of the project which was unacceptable because several of the items they had not finished were absolutely necessary to the system's entire purpose. I continued to ask for phone calls and they completely avoided me. I would get emails from Anindya stating they were going to deliver four items, which were of their choosing without any input from me, a week after the deadline. During this time I was restricted to one email per day. Each following day, the shoddy email I would recieved from Anindya would not address any of my issues and instead claimed that there was grey areas that lacked clarity. I am not sure how clicking the logout button and the system not logging you out is a lack of clarity.
The "updates" they delivered a week after missing the deadline do not work. The mobile app does not work in the slightest; clicking on a record opens a blank screen with a few scattered labels, the Logout button still does not work, the other functionality they claimed to have worked on is inaccessible because of the litany of bugs that occur and block you from getting to it. And of course, other significant portions of the project are completely missing.
So, dearest Mukul and Anynindya and Pushpal and of course Shovan. You are thieves. You are deceitful and you are in no way professionals of integrity with staff of competent developers and project managers.
I have attached a couple of screen shots of their astonishingly horrible work. I do not understand how a web application has a 404 error when clicking on a button they coded. And, to boot, I never asked for a camel image in my project.
I failed to do the proper homework on this company and I hope that detailing my experience will help others avoid being scammed.