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1 Review by Randy

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TicketsatWork

12/21/18

Horrible customer service. Their confirmation system is so faulty and full of bugs it's infuriating. We spent 2 hours on the phone with various reps and managers. They all insisted that the tickets were attached to the various confirmation emails. No attachments. We live 1 1/2 hours from the venue. We ended up not going because their own website says the tickets must be printed and the follow up ticket email never appeared. Only AFTER you make the purchase do you get notification that there are no refunds. Each and every rep we spoke to insinuated we were lying or, worse yet, too inept to open an attachment. We had to forward the emails back to them to show that no tickets were attached. They then opened another case number and promised the tickets would appear 30-45 minutes later. None ever appeared. The 3rd manager on the phone after the 4th call refused to refund our money. We ended up having to dispute the charges and have our money returned by the credit card company. Don't use this service.

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