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A year ago we were charged for an entire year even though we hadn't used the services at all during the year. I asked for a credit based on the fact we didn't use the upgraded features and they said "no". I said okay fair enough, please cancel my subscription and given that you have zero latitude in your charging practices, I will NEVER come back to you. A year later, WE ARE GETTING CHARGED ALL OVER AGAIN. No one will call us back and the site won't let us cancel our subscription! Message just says "Cancelling in progress" or something to that effect. TERRIBLE, TERRIBLE business practices. DON'T USE issuu!
Randy B.'s review of ISSUU earned 8 Very Helpful votes
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I have been trying to delete / deactivate my account and customer services has taken days to get...
Hi Randy,
We're sorry you had this negative experience with Issuu. We try to make it as clear as possible both during the signup process and in confirmation emails the amount and exact date you will be charged for the Premium plan. Our Customer Success team has reached out to you to resolve your issue, but if you could also email billing@issuu.com to let us know what we could do to make these messages clearer, we'd be happy to apply changes to our messaging.