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As a matter of financial safety when buying large numbers of items from a new website for the school I work at I will often order just one of the items I need just as a tester. If the company sends the wrong, counterfeit, used or defective items I'll give them a chance to rectify the issue. That way I don't lose a lot of money if they prove to be a dishonest business. With that being said I bought a $12 item that is really nothing more than a plastic shaft that drives a plastic gear. When I received said item it was defective and used. When I told them on the phone it was defective they seemed reluctant but agreed to send a shipping tag for return and exchange (for a $12 item) I agreed. One half hour after that conversation I receive an Email telling me that I'm not "engaging the gear appropriately" and that it wasn't defective so there for no exchange. Then in Emails back and forth I was told that if I'd pay the shipping they would "Inspect" said part and decide whether I get an exchange... How petty can you get! Sorry, my time is to valuable to waste on going back and forth with small-minded people that are willing to lose customers over such ridiculous circumstances How very pathetic. I actually told them to keep the $12 as they obviously desperately need it far more then I do! AVOID>>> AVOID... AVOID!
Randall F.'s review of BlindParts earned 3 Very Helpful votes
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They ship to wrong address, and charge the shipping fee twice for the reshipping.
The Monaco tilter requires that you engage the shaft in a very specific manner. We have a video that demonstrates our technician performing this. The tilter only swivels approx 3/4 of the diameter of the tilt rod, and it disengages itself. Unless you are very familiar with window coverings and the mechanics of them, the Monaco can appear broken. We usually don't have a problem explaining this to customers and they are excited to receive the tilters, as we re the only facility left that has any stock of these obsolete tilters. Unfortunately that was not the case here. We could have saved the school money by replacing tilters instead of blinds if we could have made a cohesive relationship. We have 1000's of satisfied repeat customers, including Apple, Facebook, Hilton ( several locations across the U.S.) OSU, Sheraton Time Square NYC, Contractors, Blind Cleaning Services, 3 Day and Budget Blinds all over the United States, we are referred to by Home Depot and Lowe's all over the U.S. and by major manufacturers like Hunter Douglas and Springs Window Fashions, because they all know we have excellent customer service and we have the most knowledge, and we will ship the product A. S.A. P. Most importantly, we take great care of our customers.