Randal A.

To whom it may concern, my name is Randal Ayers and I booked a 3 day cruise to esenada on the imagination carnival cruises. Departing on 9/7/2017 at 5:30pm ad returning 9/10/20/2017 at 7:30am. Well on the the day we we're suppose to leave, we we're in formed by the boarding agent's supervisor, "Joseph Grimaldi", that my step-daughter who is 4months pregnant was denied and couldn't sail because of the zika virus/ liability policy that carnival cruise lines has acknowledged. So we we're unable to sail with them as a family, therefore i am asking for a refund/ reimbursement of the $2077. 00 dollars that I am out of because of the issues which I was not informed of nor aware when I booked this reservation through carnival cruises. I never registered with the carnival on line and I was never informed by the carnival booking agent Mr. Cameron Warrick *******902 ext. ******* Now my booking numbers we're for 2 cabins. Rm229 #8KT8Z3. And Rm233 #8KT9B8. The boarding agent supervisor, Mr. Joseph Grimaldi, informed me to contact the guest care department for refund, for the cost of my trip. If I was informed of the pregnancy policy and the zika virus in Mexico as well as filling out the online registration, I would of been prepared. But I was not aware of these issues nor was I informed at the time of making these booking reservation... I'm expecting a quick and resolving conclusion with this matter. Thank you so very much. Mr. Randal Ayers