rana h.

I have received a few things from this store and shipping was fast and the plants were in good shape.

I thought the company was fine for my first two orders, then for my third order they didn't package it correctly so I received it with one of my shampoo products broken and spilled all over everything else. Even the box was really damaged from the inside because of the liquid. I called Dermstore and spoke with someone who sounded completely uninterested in her job, and she told me they would send me a replacement shampoo. I explained that everything in the box was damaged and asked if I could send it all back for replacement since it was all part of a baby shower gift so I wanted it in good condition. She said no. I asked to speak with her supervisor and she put me on hold for 15 minutes, then came back and said they normally only replace the damaged item but they would replace them all for me as a courtesy. She was incredibly rude the entire time and I thanked her for replacing the items, but explained that they WERE all damaged from the burst bottle of shampoo, so they were not doing me any courtesy... somebody there packaged it wrong and it spilled and damaged everything else, and they should fix that without complaint, not make the customer feel as if they did something wrong. I will never be buying from them again.