• Updated review
It did take a couple of months but guest services did give me a full refund for the damaged merchandise. It makes me so happy because we love shopping in the stores for holloween!
• Previous review
I ordered a cup that was not available at the store. It arrived damaged. I contacted customer service and they asked for a picture of the damage. I sent it immediately and have not heard back from them. It has been 2 months. I will never order anything on-line from this outfit.