Thumbnail of user ralphs2

ralph s.

Contributor Level

Total Points
195

2 Reviews by ralph

  • iFixit

2/21/11

These people provide an easy to use site with lots of information on ipods, iphones, Macs, and many other products as well as parts and tools for repairing them. The repair tutorials have useful notes and pictures to guide one through the process. Parts prices are good and every time I buy something I also get coupons for $5 off another purchase. Since I buy repair parts frequently, I end up getting free shipping out of this. I have gotten fast, friendly, and very useful support over the phone and via email as well.

  • LaptopScreen

2/21/11

I ordered an LCD replacement screen for a laptop and received (after a long time) the wrong part and it had a bad backlight on top of that! I was told that I had to pay shipping both ways. I was screwed. They are slow to respond via email, and in person on the phone, they stick to the script. Poor customer service, slow shipping, and bad parts. Avoid these people. I guess I'm just a naive Midwesterner that expects polite, understanding customer service and companies that accept responsibilities for their mistakes.

Thumbnail of user ellisb2
Ellis B. – LaptopScreen Rep

LaptopScreen.com guarantees a working replacement or your money back.
E-mail is not one of the offered contact methods to reach support.
The best way to address any issues is by submitting a support ticket.
Tickets are answered with-in 10 minutes during business hours.
LaptopScreen.com takes care of all shipping charges in cases where mistake happened on our side.
Please read more about our support in this article:
http://blog.laptopscreen.com/about-our-support-department/

Support dept. www.LaptopScreen.com/support/
On-line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111

ralph Has Earned 5 Votes

Ralph S.'s review of iFixit earned a Very Helpful vote

Ralph S.'s review of LaptopScreen earned 4 Very Helpful votes

ralph hasn’t received any thanks yous.

ralph doesn’t have any fans yet.

ralph isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user ben.gerhardt365
Ben G. reviewed iFixit
11/2/23

I ordered the pro tech toolkit for 90$ and it had all the tools that I needed. The suction cup...

Thumbnail of user edm975
Ed M. reviewed iFixit
9/3/23

I bought a replacement screen for my Samsung laptop. The screen is an original Samsung part....