Raks K.

Worst pep boys service center in the area. Absolutely no communication among crews and poor customer service.

I booked an appointment on 3/30 and received appointment confirmation email. After arrival at 5pm on 3/30, I was told by a person at Service center, that they had few cars taking excessive time for inspection as a result they are not available at this time and asked me to reschedule for later. So I rescheduled my appointment for next day 3/31 at 10am. I arrived at 10am and women at service desk took enormous amount of time to even greet me. Anyways, I was told that it will take 1 to 1.5 hours for the state inspection and she asked me whether I'll be dropping off or waiting. I told her I would prefer to wait if it's going to take 1 to 1.5 hours. So she said she would call me when the car is ready. After 2.5 hours of wait, I didn't get any call so I called them and came to know that my car is just sitting out there. No one has started the inspection and the person on phone told me that there must have been some communication gap as they have lots of cars lined up for inspection so it will take more hours to get it done. I instantly came to the service center and asked the lady what exactly is the issue here. She said there must be more cars waiting, she do not know. So why did she gave 1.5 hours estimated time if she wasn't sure and why did she not call me if it's going to take more time?

As I said, very poor customer service. I took my keys and decided NOT to get the inspection done at PepBoys. I would rather go to a local service center who are family owned and value customer's time.

I already sent all details to pepsocial email address so dont bother replying unless you have definite response..