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rakeshs113

rakesh s.

coventrty

Contributor Level

Total Points
80

1 Review by rakesh

9/15/21

Ridley Bus service to Alcester Grammer school, think twice and consider your options like the Green Bus and others before sending your child on this service. I paid for the bus pass for the year upfront and there is no option for a refund which is stated in their T&Cs. My daughter used the bus service for one day and decided not to go to the Grammer school.
I have a spoke to Ridely's coach service on 10. 9. 21 and explained the situation and requested that they consider a credit note which could be used by the sibling next year. I had requested the director to call me back and i did email them on 13. 9. 21 but no response to the call or email. I have called on the 15. 9. 21 and the General Manager said they would not give a credit note and compared themselves to a travel / holiday package and said you would not get any money back if you were not happy with your holiday package if you returned back early.
I would rate this extremely poor in the way the general manager handled this.

Tip for consumers:
there are alternatives please check with the council and schools for alternatives

Products used:
green bus

Service
Value

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