Raj R.

I bought a restaurant discount deal from Groupon. However, the restaurant refused to honor the discount. When I contacted Groupon customer support (via online chat), they refused to refund my money. They offered to escalate the issue, and promised that someone will get back to me in 36 hours. I waited for a week but never heard back from them, so I called them again (had to search for their phone number on Google). Their customer service rep in Philippines could barely speak English, and was reading from a script. He was of no help, and offered to escalate the issue. Again, I never heard back from anyone.

Groupon has taken my money, and has no intention to deliver the promised goods. Its nothing but a bait-and-switch scam.