Rajkumar D.

Hi All,

I have booked a hotel in New York for 2 night stay. When I booked the Family Suite i did not realized that it did not had kitchen and also did not realize the booking i made was non refundable. Since my parents are too old and they cant take food from outside hotel. Within an 30 mins of my booking i contacted the property and bookings.com and both asked me to contact each other. I again contacted less than 14 hours and requesting to cancel the hotel for free of cost or provide me the options to book a room with kitchen. Both of my options are rejected. For my parents its a one time wish to see New York and now it looks like its going to be very tough for them to survive without having home made food. I accept there is a fault from my side for not looking the property details properly. But I made the request withon 30 mins and one more request is less than 14 hrs. This is really disappointing and caused mental worry for this trip.